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Frequently Asked Questions

Unlock answers to common queries and streamline your shopping experience with Shoply



Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. Refer to our Refunds & Returns Policy for further information.


What countries do you ship to?

We Ship Worlwide

How long will it take to receive my order?

Typically, the estimated delivery time for items is within 5-8 business days worldwide. However, please note that delivery times may vary depending on the destination country. In some cases, delivery to certain countries may exceed this timeframe.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Refer to our Refunds and Returns Policy for more information.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

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